PRIVACY
POLICY
How Sheraton Walls collects, uses, protects and manages information provided by our retail customers, wholesale organizations and website visitors.
We are committed to protecting your information and being transparent about how information is collected, used and shared.
Our Commitment to Your Privacy
Sheraton Walls (“Company,” “we,” “us,” “our”) operates SheratonWalls.com (the “Site”), including its wholesale channel and its retail storefront for original art prints, canvas editions, greeting cards, and other products. This Privacy Policy explains what personal information we collect from visitors, retail customers, and wholesale customers (“you”), how we use it, and your rights regarding it.
Information We Collect
a. Information you provide directly
- Name, business/organization name and job title for wholesale accounts
- Email address and phone number
- Mailing, shipping and billing address
- Wholesale account credentials and access codes
- Order details and product selections
- Payment information processed through third-party payment processors
- Tax/resale certificates or nonprofit documentation where applicable
- Support requests, custom-order requests and other communications
b. Information collected automatically
- IP address
- Browser and device type
- Operating system
- Pages visited and products viewed
- Time on site and referring/exit pages
- Click activity
- Cookies and similar tracking technologies
c. Information from third parties
- Payment confirmation data from payment processors
- Shipping and tracking information from carriers and fulfillment partners
- Business-verification information used to confirm wholesale eligibility
How We Use Your Information
We use collected information to:
- Process and fulfill retail and wholesale orders, invoices and payments
- Verify wholesale or organizational eligibility
- Communicate about orders, shipping, production and account status
- Respond to inquiries and provide customer support
- Send marketing communications where permitted by law
- Improve, secure and analyze use of the Site
- Detect and prevent fraud and unauthorized reproduction of copyrighted material
- Comply with legal, tax and regulatory obligations
Legal Bases for Processing — EEA/UK
Where applicable under the General Data Protection Regulation (GDPR), we process personal data based on performance of a contract, legitimate interests, consent and legal obligations.
These purposes include processing orders, fraud prevention, site security, business analytics, marketing communications, cookies, tax records and accounting requirements.
How We Share Information
We do not sell your personal information.
We may share information with:
- Payment processors such as Stripe, PayPal or similar providers
- Shipping and fulfillment partners
- Service providers supporting hosting, email, analytics or customer support
- Professional advisors, including legal and accounting professionals
- Government or law enforcement authorities when legally required
- A successor entity following a merger, acquisition or sale of business assets
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember preferences such as items in your cart, analyze traffic and, where applicable, support advertising for our art prints and products.
You can control cookies through your browser settings. Disabling cookies may affect Site functionality, including cart and checkout features.
Where required by law, we will request consent before placing non-essential cookies.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including legal, tax, accounting and reporting requirements.
Order and financial records are generally retained for at least 7 years in accordance with applicable law.
Data Security
We implement reasonable administrative, technical and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration or destruction.
No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
California Residents — CCPA/CPRA
You may have rights to know what personal information we collect, request deletion, correct inaccurate information, opt out of sale or sharing of personal information and not be discriminated against for exercising applicable rights.
EEA/UK Residents — GDPR
You may have rights to access, correct, delete, restrict or port your personal data, object to certain processing and withdraw consent.
Other U.S. States
Residents of states with comprehensive privacy laws may have similar rights to access, correct, delete or opt out of certain processing.
To exercise applicable rights, contact us by email. We may need to verify your identity.
Children’s Privacy
This Site sells art and gift products to the general public as well as organizations and is not specifically directed to children under 13.
We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently done so, we will delete it promptly.
Third-Party Links
The Site may link to third-party websites, including payment processors, social media and fulfillment partners.
We are not responsible for the privacy practices or content of third-party sites. Please review their policies independently.
International Data Transfers
If you access the Site from outside the United States, your information will be transferred to and processed in the United States, where data-protection laws may differ from those in your jurisdiction.
By using the Site, you consent to this transfer.
Do Not Track
Our Site does not currently respond to browser “Do Not Track” signals.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top reflects the most recent revision.
Material changes will be posted on the Site; continued use after changes constitutes acceptance.
Contact Us
Contact Sheraton Walls
Sheraton Walls
Email: [email protected]
Phone: 910-721-0678
Privacy With Transparency.
Sheraton Walls is committed to protecting customer information while providing a secure and professional experience for retail customers, wholesale organizations and collectors.